Shipping policy
ALL ITEMS (EXCLUDING PRE-ORDERS) WILL BE DISPATCHED WITHIN 1-2 BUSINESS DAYS FOLLOWING RECEIPT OF YOUR ORDER.
North Island deliveries (non-rural) – Delivery typically takes 1-2 business days after dispatch.
South Island deliveries (non-rural) – Delivery typically takes 2-3 business days after dispatch.
New Zealand (rural) – Delivery typically takes 3-5 business days after dispatch.
SHIPPING COSTS
Shipping is a flat rate of $6.50 for goods $50.00 and under, goods over $50.00 is FREE WITHIN NZ for all orders (excluding pipe), including rural addresses.
For pipe orders under $250 NZD, shipping in New Zealand is charged at a flat rate of $50 NZD.
For pipe orders over $250 NZD, shipping in New Zealand is FREE.
Please note we do not ship to PO Boxes, so please provide a physical address during checkout.
DAMAGED OR FAULTY GOODS.
We ensure our goods are of the highest quality, and we are confident that all items purchased from us are in perfect order; however, in the rare occurrence that you receive a damaged or faulty item, please get in touch with us immediately via email info@irrigationonline.co.nz. We will arrange a replacement if the product cannot be fixed.
EXCHANGE POLICY.
We make every effort to make sure our product descriptions are as detailed as possible. If you have a question about our products or are unsure about the item you wish to purchase, please contact us at info@irrigationonline.co.nz before making your purchase – we are happy to help.
If you need to exchange or return an item, the item must be returned to Irrigation Online within 14 days of the purchase date. It must be in original condition (this includes all original packaging ). Upon inspecting the returned item, we will gladly credit your payment or provide you with a credit. If the returned item was on sale, a refund is provided as a credit.
Return items damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer.
We regret that we cannot refund shipping and handling costs unless the item is faulty or not as ordered.
SALE ITEMS
We offer a store credit on sale items unless the item is deemed faulty and cannot be replaced. Credits are issued as online gift certificates that can be used toward future purchases.
EXCHANGES.
When exchanging for a "change of mind", an $11 re-delivery charge will be applied. If you have indicated to exchange for an item that is sold out or delayed, we will notify you via email.
Refunds and exchanges are processed within 1-3 days of receiving the goods at our warehouse.
Please remember to include with the return the original order details, such as the order number, name, postal address and phone number.
All returns should be addressed to 7 Wilson Road North, Bay of Plenty, Paengaroa 3189, New Zealand.